Associate Product Manager
Location: Gurgaon
Product Manager
Code: MMT- APM
Expected date of joining: 11 September 2008
Company: A great idea born at the right time is not just bound to succeed but it also becomes a trend-setting revolution of sorts. MakeMyTrip.com began as a great idea and has gone on to pioneer the online travel industry in India. The MakeMytrip.com story serves as an inspiring case for us and for our partners.
MakeMyTrip.com was launched in the year 2000 for the booming 'USA to India' travel market. It empowered NRIs with unmatched convenience of a 24X7 online travel portal and travel consultancy support. It was niche and we hit early success and then launched India operations in September, 2005 with over six years of profitability in real time bookings of flights, hotels, holidays and car rentals in the US.
Since its inception, it has been growing at a fast pace to emerge as the foremost travel website in the US to India market. MakeMyTrip.com commands a 4% share of this NRI market, which is pegged at Rs. 4500 crore (USD 1 billion).
MakeMyTrip.com crossed Rs. 562 crores (USD 125 million) in current fiscal year, which is approximately 180% growth from last year's registered sales of Rs. 200 crores (USD 42 million). They also acquired 1 million customers in 2007. The projected turnover for 2007–2008 fiscal year ending March 2008 is Rs 1260 crores (USD 280 million), which is 124% growth from the previous year.
Thanks to MakeMyTrip.com, over one million people have traveled with the 100% assurance that got the best deals possible. And why shouldn't they? Our unbeatable offerings like Money Back Guarantee, Lowest Airfare Guarantee and India's Lowest Prices go on to prove that we put our money where our mouth is. That's not all. We've brought everything that one needs to know about going on a trip to one destination. So who makes all the choices about your vacation? You do. And who makes it that easy for you? We do.
For consistently providing all these value-added services to our customers, MakeMyTrip.com has recently been ranked as the number one travel website by JuxtConsult. The list of our achievements doesn't end here. MakeMyTrip.com is also the proud recipient of the “Emerging India Award” presented by ICICI Bank & CNBC-TV18, powered by CRISIL for being a medium sized enterprise that has created benchmarks of excellence through their outstanding performance in the Travel and Tourism category.
The young pioneer in travel was voted one of Asia's hottest technology startups after undergoing a stringent review process, by Red Herring's editorial team. In a recent development, Red Herring adjudged MakeMyTrip.com among the top 100 companies in Asia. It is also the top seller among online and offline travel companies for all the major airlines and hotels in India.
MakeMyTrip.com was launched in the year 2000 for the booming 'USA to India' travel market. It empowered NRIs with unmatched convenience of a 24X7 online travel portal and travel consultancy support. It was niche and we hit early success and then launched India operations in September, 2005 with over six years of profitability in real time bookings of flights, hotels, holidays and car rentals in the US.
Since its inception, it has been growing at a fast pace to emerge as the foremost travel website in the US to India market. MakeMyTrip.com commands a 4% share of this NRI market, which is pegged at Rs. 4500 crore (USD 1 billion).
MakeMyTrip.com crossed Rs. 562 crores (USD 125 million) in current fiscal year, which is approximately 180% growth from last year's registered sales of Rs. 200 crores (USD 42 million). They also acquired 1 million customers in 2007. The projected turnover for 2007–2008 fiscal year ending March 2008 is Rs 1260 crores (USD 280 million), which is 124% growth from the previous year.
Thanks to MakeMyTrip.com, over one million people have traveled with the 100% assurance that got the best deals possible. And why shouldn't they? Our unbeatable offerings like Money Back Guarantee, Lowest Airfare Guarantee and India's Lowest Prices go on to prove that we put our money where our mouth is. That's not all. We've brought everything that one needs to know about going on a trip to one destination. So who makes all the choices about your vacation? You do. And who makes it that easy for you? We do.
For consistently providing all these value-added services to our customers, MakeMyTrip.com has recently been ranked as the number one travel website by JuxtConsult. The list of our achievements doesn't end here. MakeMyTrip.com is also the proud recipient of the “Emerging India Award” presented by ICICI Bank & CNBC-TV18, powered by CRISIL for being a medium sized enterprise that has created benchmarks of excellence through their outstanding performance in the Travel and Tourism category.
The young pioneer in travel was voted one of Asia's hottest technology startups after undergoing a stringent review process, by Red Herring's editorial team. In a recent development, Red Herring adjudged MakeMyTrip.com among the top 100 companies in Asia. It is also the top seller among online and offline travel companies for all the major airlines and hotels in India.
Job Overview: * Collaborate with product Manager and engineering to conceptualize and develop a deep understanding of customers, both internal and external, identify gaps in core product functionality, and help build the right set of features and then track adoption
* Gather detailed functional requirements, identify feature details and document them (PRD: product requirement document) to support rapid development (specifications, schedules, etc.) and effectively manage trade-offs between cost/schedule versus customer benefit.
* Ensure PRDs, flow diagrams and wireframes are properly translated to the live site and drive problem resolution once the new feature has gone live.
* Engage in strategic creative direction to describe copy and visual design strategy for product and marketing communication
* Define and conduct market research to gain knowledge about user behavior and competition. Gather information and data from multiple sources (consumer research, partners, vendors, competitive analysis), develop insights, and translate findings into action.
* Provide analytics based insights to improve marketing teams capability to calculate return on marketing investments and optimize marketing spend.
* Working with support teams to manage operational issues such as legal compliance, fulfillment, managing relationships with external partners and champion customer satisfaction by working with customer support to oversee customer grievance resolution and trouble shooting in case of escalations.
* Gather detailed functional requirements, identify feature details and document them (PRD: product requirement document) to support rapid development (specifications, schedules, etc.) and effectively manage trade-offs between cost/schedule versus customer benefit.
* Ensure PRDs, flow diagrams and wireframes are properly translated to the live site and drive problem resolution once the new feature has gone live.
* Engage in strategic creative direction to describe copy and visual design strategy for product and marketing communication
* Define and conduct market research to gain knowledge about user behavior and competition. Gather information and data from multiple sources (consumer research, partners, vendors, competitive analysis), develop insights, and translate findings into action.
* Provide analytics based insights to improve marketing teams capability to calculate return on marketing investments and optimize marketing spend.
* Working with support teams to manage operational issues such as legal compliance, fulfillment, managing relationships with external partners and champion customer satisfaction by working with customer support to oversee customer grievance resolution and trouble shooting in case of escalations.
Desired Skills: * Ideal candidate would have a techno-business background (education or work experience) with 0-5 years work experience.
* Bachelors in IT/CS/Engineering or a degree in Business /Eco/Stats is desirable. BA/BSc/BComs from top institutes are also encouraged to apply.
* A high level of interest and passion for consumer internet world will be a necessary criterion. Collaboration, passion and user advocacy are a must!
* Demonstrate competence in user-centered design methods, systematically gathering data, interpreting the results, identify product opportunities, pain-points and creatively solving product & process challenges.
* Ability or experience in writing business requirements, functional specifications, performing systems analysis and other functions in a way that enables data-driven improvisation iterations.
* Be able to work with cross-functional teams, interface with various support function teams such as technology, marketing, sales, customer support, legal and accounting.
* Distinctive problem solving and Quantitative analytical abilities. Would rather use Excel than Word.
* Strong attention to detail and master in thorough and structured thought process.
* Rapid learner who thrives in a fast-paced unstructured environment with dynamic changing priorities. Willingness and comfort in acting on incomplete knowledge.
* Well-organized, ability to juggle multiple responsibilities, stretch resources and compresses time
* Solid interpersonal, written and oral communication skills.
* Easily trainable, listens well, picks hints with ease, allows self to be influenced by others’ ideas and be able to work with minimal supervision
* Should be very curious, specifically about how users think, how products work and latest developments in design, usability and technology
Desirable:
* Past experience in an internet company is a great plus.
* Work experience in a startup environment would be great advantage.
* Bachelors in IT/CS/Engineering or a degree in Business /Eco/Stats is desirable. BA/BSc/BComs from top institutes are also encouraged to apply.
* A high level of interest and passion for consumer internet world will be a necessary criterion. Collaboration, passion and user advocacy are a must!
* Demonstrate competence in user-centered design methods, systematically gathering data, interpreting the results, identify product opportunities, pain-points and creatively solving product & process challenges.
* Ability or experience in writing business requirements, functional specifications, performing systems analysis and other functions in a way that enables data-driven improvisation iterations.
* Be able to work with cross-functional teams, interface with various support function teams such as technology, marketing, sales, customer support, legal and accounting.
* Distinctive problem solving and Quantitative analytical abilities. Would rather use Excel than Word.
* Strong attention to detail and master in thorough and structured thought process.
* Rapid learner who thrives in a fast-paced unstructured environment with dynamic changing priorities. Willingness and comfort in acting on incomplete knowledge.
* Well-organized, ability to juggle multiple responsibilities, stretch resources and compresses time
* Solid interpersonal, written and oral communication skills.
* Easily trainable, listens well, picks hints with ease, allows self to be influenced by others’ ideas and be able to work with minimal supervision
* Should be very curious, specifically about how users think, how products work and latest developments in design, usability and technology
Desirable:
* Past experience in an internet company is a great plus.
* Work experience in a startup environment would be great advantage.
Please mail your resume with a cover note to kusumadhar.pandey@makemytrip.com mentioning the job code in subject line.
Company Code: 47
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